KPI Logic Card
KPI Command Centre · System Rules Reference
Traffic Lights
At or above target
Within 3% below target
More than 3% below target
No data / manual entry required
B2C Fulfillment Rate
Source: File 1 — Billing Report (Warehouse 632)
One order = one PackSlipNumber (line items are grouped)
On time = order closed same business day it was received (before 5pm)
Rate = on-time orders ÷ total orders × 100
B2B Fulfillment Rate
Source: File 1 — Billing Report (Warehouse 631)
One order = one PackSlipNumber (line items are grouped)
On time = order closed within 2 business days of receipt
Rate = on-time orders ÷ total orders × 100
Dock to Stock
Source: File 3 — Receipt Turnaround Report
Measures time from goods arriving at dock to putaway completed in WMS
On time = putaway completed within 24 hours of receipt
Rate = shipments on time ÷ total shipments × 100
Inbound On-Time Rate
Source: File 4 — Manual Entry
Based on whether supplier deliveries arrived on agreed booking date
Entered manually each week — not captured automatically in WMS exports
Rate = on-time deliveries ÷ total deliveries × 100
Inventory Accuracy
Source: File 5 — Stock on Hand + Manual Entry
Formula: (SOH units − inventory adjustments) ÷ SOH units × 100
Adjustments entered manually via the dashboard each week
SOH snapshot taken from the Sunday night stock count report
Capacity Utilisation
Source: Manual Entry (weekly)
B2B: pallets occupied ÷ 350 total pallet locations
B2C: pickfaces occupied ÷ 825 total pickface locations
No traffic light target — shown as a gauge for awareness only
Business Day Rules (applies to all SLA calculations)
Mon–Fri only, 8:00am–5:00pm
Sydney public holidays excluded
SLA clock pauses overnight and on weekends
Order received after 5pm counts as next business day